Customer Success Manager

Customer support inquiries, reporting, customer onboarding and developing the function - we're looking for a creative problem solver with an eye for customers’ varying circumstances to join our team.
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Join us as Customer Success Manager

Does insightful and creative customer success make your heart flutter? Would you aim to uplift customers in all interactions? As our company is growing, we’re now looking for a Customer Success Manager with a development mindset to co-build our Customer Success function. If you are a creative problem solver with an eye for customers’ varying circumstances, this role might be made for you!

We aim to offer our customers real added value. Working as our Customer Success Manager, you will be working with customer support inquiries, reporting, customer onboarding and developing the function together with our Head of Customer Success. This is a role for someone who loves having much on their plate and exceeding customers’ expectations on all occasions.

Working as a Customer Success Manager at Videoly you will get to take part in the development of the function in a rapidly growing and scalable company that lives through its values. Every day is different and the customer cases you get to solve vary. All colleagues support each other by always helping when needed and also by celebrating each other's achievements, even the smaller ones.

- Elina, Head of Customer Success

Our company is built on our values

  • Our values

    Community that values you for who you are

  • Our values

    Room to grow and learn in a trusting environment

  • Our values

    Focus on the positive and support in working together

  • Our values

    Freedom and responsibility in your own work


Be honest to yourself and others

Without honesty, there is no development. But everyone needs to feel safe and valued in order for honest discussions to take place. Furthermore, we appreciate honesty towards yourself. Self-awareness and reflection skills are warmly welcomed.

We want everyone to be able to use their personal strengths in their work. Working as a Customer Success Manager, exceeding our customers’ expectations and creating uplifting interactions makes you flourish. To support you on your way, you may have:

  • 1+ years of experience with working in customer success, account management and/or sales, preferably in SaaS business, ecommerce or retail 
  • A relevant master’s or bachelor’s degree
  • Fluency in English language (Finnish and Swedish are considered an advantage)
  • Excellent communication, especially written skills
  • Analytical mindset and energy in your work
  • Enthusiasm in working in a scaling company

It's also natural for you to ask questions and say if there's something you're not that familiar with yet. There is always room to grow and learn, and you don't need to be perfect, no-one is. This is how we see honesty – and humanity.

Stay human

We want to keep it human. We value each team member for the whole of who they are. Being a human includes having good and bad days. They are both welcome in our office. Staying human also means for us:

  • Working in a team that shares your level of ambition
  • Having flexibility when it comes to managing your own work
  • Possibility to take care of your physical and mental well-being
  • Comprehensive insurance and occupational health care services
  • Lunch benefit and breakfast at the office

Uplifted experience

We believe in the power of positive emotions. We aim to leave everyone uplifted in their interaction with us: in customer onboarding, responding to inquiries, customer newsletters – you name it. When work and working together is enjoyable, we achieve more. We aim to uplift you (among other things) with our light, inspiring and warm work environment at Albertinkatu.

Own it and grow it

Inside each of our team members lives a little entrepreneur. Everyone takes ownership in their own field. We give freedom and responsibility, and believe decisions should be made where the best information is.

In a growth company, your area of responsibility is constantly growing and thus the role should be based on your strengths and the things you enjoy doing. We hope you enjoy the following:

  • Offering excellent customer service and support
  • Solving problems creatively and efficiently
  • Creating uplifting experiences and offering added value to our customers
  • Together with our Head of Customer Success developing the whole function

As we are a growth company, owning it and growing it of course also means that you get the possibility to enter our options programme.

We're looking for a perfect match – for both of us

If you have any questions you'd like to ask or anything you'd like to discuss before applying, just contact our Talent Manager Anna, anna@videoly.co / +358 40 726 1800.

We're looking forward to your application! Please apply by November 30 the latest. We’re planning to fill the position as soon as we find the right fit for us.

Curious to know what everyday life here at Videoly looks like? Go ahead and check out the #lifeatvideoly hashtag and follow us at @videoly.co on Instagram!

Or, know someone who would be a perfect fit? Let them know!

Videoly HQ

Albertinkatu 25 B
00180 Helsinki Directions View page

Workplace & culture

Videoly isn’t just a team - we see it as a family of genuine people working together to develop within their roles and grow with Videoly. We believe in freedom, responsibility and not just talking about our values, but acting accordingly.

Already working at Videoly?

Let’s recruit together and find your next colleague.

email
@videoly.co
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