Sales Engineer\Customer support (middle)

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We are looking for a Sales Engineer who will take the primary ownership over a technical assistance of a new fast-growing product designed for brands to distribute their video content across the retailers all around the world. This is a multi-functional role implying close collaboration with different teams and people and also some pure technical work. We are happy to onboard a kind, supportive and thoughtful person to this role, who likes solving new and unusual challenges and adapting to the changes.

Here's what you will be doing:

  • collaboration with the Sales team, preparation of some sales materials and assistance in deals closure
  • customer onboarding assistance, making sure they are getting the most out of the service
  • customer accounts configuration and customisation for their needs
  • responding to ad-hoc issues, customer problems or wishes
  • acting as a medium between Sales/Customer and Development team
  • using your superpower in applying programming skills in developing additional features or internal toolset

What we're looking for:

  • Fluency in English and Russian
  • Basic understanding of development processes
  • Knowledge of HTML, CSS and JavaScript
  • Knowledge of SQL/NoSQL databases
  • Interest towards e-commerce
  • Attention to small details and willingness to dive deep into the context
  • Good analytical skills — customers in e-commerce are eager to operate with the data
  • A can-do attitude and willingness to learn a lot in a short time


Additional information

  • Remote status

    Temporarily remote

Or, know someone who would be a perfect fit? Let them know!

Videoly HQ

Albertinkatu 25 B
00180 Helsinki Directions View page

Workplace & culture

Videoly isn’t simply a team – we’re a family of inspired individuals, uplifting each role and enabling our growth journey. We’re guided by principles of freedom and ownership. We don’t just talk about values – we strive to embody them in every interaction.

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